Only items purchased through this website will be considered for return or exchange.
Copy of receipt and reason for return or exchange must be included. Returns and exchanges are only accepted for objective reasons.
Item must be in its original condition and packaging for a full return or exchange.
Items must be returned or exchanged within 15 days of sales receipt date.
Refund amount should be reduced by the amount of transaction fee (3%) charged by credit card company. Customer is responsible for shipping fees to return item and for shipping of exchanged new item to customer.
For questions, details or pictures of item, please contact CustomerService@elsa-hair.com prior to purchase.
Shipping date of item(s) will be e-mailed to customer within 2 days of purchase.
SALES ITEMS ARE FINAL SALES.